Service — Provider Onboarding, Training & Engagement

Time-to-network, down. Provider satisfaction, up.

The provider lifecycle — recruitment through contracting, training, network support, and ongoing data maintenance — is one of the most complex operational areas in any health plan, and one of the most consequential for network adequacy and satisfaction of both providers and members. KP maps these workflows, identifies bottlenecks, designs SOPs, develops training, and supports system and vendor coordination to reduce time-to-network and improve provider satisfaction.

What this looks like

How we actually work.

Tightening the provider onboarding and contracting workflows that determine how quickly new providers can see members.

01Provider lifecycle mapping
End-to-end mapping of provider onboarding through ongoing maintenance.
02Contracting workflow improvement
Workflow improvement for contracting operations.
03Training & network support
Training to improve provider care, coordination and outcomes.
04Provider data maintenance
Workflows for keeping provider directory and network data accurate over time.
05Provider satisfaction & experience
Process improvements specifically targeting provider experience pain points.
Service — Provider Onboarding, Training & EngagementThe directory is only as accurate as the workflow behind it.

Ready to talk?

Tell us what you are working on.

Whether you have a defined scope or you are still shaping the problem, we are glad to start with a conversation.