Improve the Capacity of Your Team

Training & Technical Assistance

Statewide Point-of-Sale Implementation Training & Documentation | Developing and providing in-person and online training for state, vendor and customer users of “swipe card” point-of-sale systems and related online portals on multiple health and human services implementations.  Creating documentation and user support materials for multiple audiences, including administrative manuals, quick reference guides, brochures, training presentations, webinars and videos.

Nursing Home Performance Improvement Project | Provided training and technical assistance on a variety of topics to support a statewide effort to improve nursing home care through the implementation of Quality Assurance Process Improvement (QAPI) projects. Topics included effective data collection and reporting; communications; community outreach and engagement; organizational change management; collaborative facilitation and member engagement; and needs assessment.

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Recent Training Sessions

• Myers-Briggs Type Indicator (MBTI®) and Managing Change

• MBTI® and Communication

• Executive Team Building Sessions with Personalized MBTI® Profiles

• Leading Multiple Generations

• Project Planning:  A Blueprint for Project Success

• Project Management Principles:  Back to Basics

• Project Management & Team Dynamics

• Communicating through Change 

• Transparency with Clients and Prospects

• Driving by Dashboard:  Driving Organizational Performance with Data

• Effective Listening Practices for Leaders

• Community Collaboration for Child Services Professionals

• Neighborhood Engagement